Frequently Asked Questions
What happens if I have an emergency after hours?
For after hours care contact:
Do you offer payment plans?
Do I have to schedule an appointment to be seen?
Yes, we do ask that all wellness visits be scheduled ahead of time. We typically book out about 1-2 weeks in advance for regular visits. If you have a sick pet, please call us first thing and we will do our best to fit you in for a same day appointment.
Why does my pet need to be on a heartworm preventative and flea control?
Every dog and cat should receive preventative treatments for heartworms, fleas and ticks. These products help to protect your pet from life threatening illnesses that are easily prevented. There are many options from monthly to every 12 month treatments to help keep your loved one safe. Even if your animals live inside, they can still be exposed.
Do you perform surgery?
Yes, our doctors perform surgery 4 days a week on-site. We offer spaying, neutering, dental procedures, soft tissue surgeries and some orthopedic procedures. Because we do get booked up sometimes months ahead of time, we do suggest scheduling as soon as possible.
What is the earliest age I can have my pet spayed or neutered?
Your pet can be spayed or neutered starting at 6 months of age. We tend to book out several months in advance, so we suggest making your spay or neuter appointment as soon as possible. Spaying or neutering your pets can greatly reduce their risk of developing health or behavior problems later on in life. It also benefits local shelters by helping with population control.
My pet is having surgery tomorrow, but can they still have food and water?
No food after midnight, so please take up all food the night before but they can have water.
What are some of the early signs of Parvo?
Some of the early signs of parvovirus include lethargy, loss of appetite, vomiting; and severe, often bloody, diarrhea. If you suspect your puppy might have parvo, please call us and let us know before you come in as parvo is extremely contagious and can contaminate the hospital's environment. Parvo is a potentially fatal disease. The survival rate of dogs treated by a veterinarian is 68 to 92 percent.
My pet isn't sick, why should I have bloodwork done on them?
We suggest having a "baseline" bloodwork done around 2-3 years of age to have a good idea of your pet's normal levels. Once your pet reaches the age of 7 years we suggest a yearly bloodwork to monitor the major organs' functions and blood health. We will also strongly suggest bloodwork to be done before any major surgery after a certain age, or if your animal has prexisting conditions.
Why is my pet scooting their rear on the ground?
There could be several issues causing your pet to rub their rear on the ground. Please call us to make an appointment, and it would be helpful if you brought a fecal sample along for us to test for intestinal parasites.
Do you treat exotic animals?
We do not treat exotic pets, we do treat dogs and cats.
Do you adopt animals?
We do not adopt animals. We do work with Laurens County Animal Control and Laurens County Humane Society as well as a number of rescue organizations who do. Any of these organizations are great resources if you are looking to adopt.
How soon can I get my animals prescription refilled?
For compounded prescriptions we require a 24 hour notice for refilling.
For regular prescriptions you can expect to pick up the same day as your call-in request to refill.
For heartworm and flea/tick prevention, we can have your order ready for you if you call in about an hour ahead of time.
When should I call for an appointment?
On average we book ahead approximately 2 weeks ahead of time for appointments. For regular services like vaccines we suggest calling and making an appointment, for ProHeart, nail trims, or anal gland expressions please call ahead to check availability.